Returns and exchange
LOOKING TO RETURN OR EXCHANGE?
We’ll help you get on the right foot. Just have your shipping zip code and order number in hand. You’ll find your order number in your Stellar Heaters Order Confirmation email. Then off we go!
OUR RETURN POLICY
- 14 days, no questions asked. If you’re not enjoying outdoor living, you can return/exchange your heaters for free, even if you've installed and used them. We accept the fact that the wall bracket might have scratches and it is ok!
- Couple of things: Packaging has to be undamaged. Heater body, reflectors and lamp should not be damaged or scratched. Power cable should not be cut. No parts should be removed or replaced. Returns/exchanges can only be sent to our production facility in Wroclaw, Poland.
- Address: 119 Krakowska Street, 50-428, Wroclaw, Poland